For cleaning companies
Answering Service for Residential and Commercial Cleaning Companies
A homeowner pricing a recurring clean, or an office manager with a cleaning budget, tends to book with a company that answered. Voicemail gives them a reason to keep calling around.
Your teams are inside houses with vacuums running.
Recurring-clean shoppers compare a few companies and move on.
Commercial inquiries need a different conversation than a one-time clean.
What a call sounds like
Illustrative call example — not a real recording
'How much is a deep clean for a three-bed, two-bath?' Amelia gives your approved pricing language, asks the qualifiers you set — pets, last professional clean, add-ons like ovens or windows — and books the clean or the walkthrough, whichever your process calls for.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for cleaning companies, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
10 AM. Both teams are mid-house, and a new caller wants a recurring biweekly clean quote.
- 2
Amelia answers: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
She runs your intake: home size, beds and baths, pets, how recently it was professionally cleaned, and what they want — one-time, deep, move-out, or recurring.
- 4
She explains your recurring plan exactly as you wrote it, including what a first-visit deep clean costs if that's your policy.
- 5
For a commercial caller — an office, a clinic, a property manager — she switches to your commercial script and routes it the way you set, walkthrough or callback.
- 6
She books the slot, confirms the callback number with the caller, spells the email back once, and both sides get invites.
- 7
You check your phone between houses: booked cleans and walkthroughs with notes, not voicemails to return at 7 PM.
Residential and commercial calls, each with their own script
A homeowner asking about a biweekly clean and a facilities manager pricing nightly office service are different sales with different questions, and Amelia keeps them separate. Residential callers get your home-size qualifiers, pet questions, and plan explanations. Commercial callers get your commercial intake — square footage, frequency, after-hours access — and route to a walkthrough or straight to you, whichever you choose. One phone number, two conversations, both handled in the words you approved.
Recurring plans are the business, so she sells them your way
One-time cleans pay the bills; recurring customers build the company. You give Amelia your exact recurring-plan language — frequencies, what's included, first-visit policy, cancellation terms if you want them stated — and she presents it without freelancing. Pricing follows your rules: quote ranges by home size if you allow phone quotes, or book the walkthrough when you don't. She never invents a price and never promises a specific crew, arrival time, or result.
Bilingual answering matters double in cleaning
Cleaning is one of the industries where Spanish-speaking callers are a real share of both customers and referrals. Amelia hears the caller's language on the first sentence and runs the entire call in English or Spanish — same qualifiers, same plan explanations, same booking. Nearly 45 million U.S. residents speak Spanish at home per the Census Bureau's 2024 survey, and an English-only phone line quietly turns away a piece of that market every week.
What it costs, next to one recurring customer
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, and your bill is capped at $200 unless you raise it. Spam calls and hangups under 15 seconds never count. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your job values — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from cleaning companies
What happens when someone calls my cleaning company while my teams are working?
Amelia answers, asks your qualifiers — home size, pets, service type — explains your plans in your approved words, and books the clean or walkthrough your process calls for.
Can she handle both residential and commercial calls?
Yes. Each gets its own script and routing: residential books like normal, and commercial inquiries can go to a walkthrough or straight to you.
Will she quote cleaning prices?
Only the language you approve — ranges by home size, a first-visit policy, or 'we price at the walkthrough.' She never invents a number.
Can she explain my recurring plans?
Yes, exactly as you wrote them: frequency, what's included, and terms. She presents; you close, unless you let her book the first visit directly.
How much does a cleaning company answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free. Full details are on the pricing page.
Does she answer in Spanish?
Automatically, and it matters a lot in this industry. The whole call runs in English or Spanish based on what she hears.
Does she work with cleaning software?
Booking works with Google Calendar and Outlook today, with click-to-accept invites. Jobber, ZenMaid, and Launch27 are on the roadmap in the order customers ask.
What about existing customers calling to reschedule?
She captures reschedule requests, access notes, and questions as messages or rebookings by your process, so your regulars get handled without interrupting a clean.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
Also see: answering service for landscapers · answering service for property management companies · junk removal answering service
Related features: AI appointment booking · bilingual answering