For plumbers
The Answering Service for Plumbers That Books the Job
A missed call at 9 PM could be a $400 drain job (example) going to the next plumber on Google.
Burst pipes do not wait for business hours.
You are under a sink and cannot pick up.
Voicemail loses the job. Callers just dial the next plumber.
What a call sounds like
Illustrative call example — not a real recording
'My water heater is leaking.' The AI asks the right questions, checks your schedule, and books the service call. You see it on your calendar when you come up for air.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for plumbers, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
9:42 PM. A homeowner calls: water is pooling under the water heater.
- 2
Amelia answers on the first ring: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
She asks the questions you taught her: Is water actively spreading? Can you reach the shutoff valve? Gas or electric unit?
- 4
The caller can't find the shutoff. Amelia walks them to the valve location you told her about, then applies your rule: active leak after hours means the on-call phone rings.
- 5
Your on-call tech picks up with the address, callback number, and problem already texted and emailed.
- 6
If it had been a slow drip instead, she'd have booked tomorrow's first open slot: name, phone read back digit by digit, email spelled out and confirmed, address, calendar invite to both sides.
- 7
You wake up to the recording, the transcript, a summary, and a booked job, not a voicemail.
Emergency or routine? Your rules decide, every time
Plumbing calls split into two worlds. A burst pipe, a sewage backup, water near a gas appliance, no water to the whole house: those cannot wait, and Amelia escalates them to your on-call phone immediately, exactly per rules you set in plain English. A dripping faucet, a slow drain, a running toilet, a water heater making noise: those become booked appointments in tomorrow's schedule. You define the line once during setup, in your words. She applies it around the clock, when in doubt she escalates rather than guesses, and anything that sounds immediately dangerous gets your approved 911 guidance.
She knows your service area, trip fee, and rules
During setup we load your business into her head: the zip codes you cover, your trip or dispatch fee and whether it applies to the repair, your hours, your after-hours policy, whether you touch mobile homes or commercial, what brands you install. When a caller is outside your area, she says so politely instead of booking a job you'd have to cancel. When they ask what it costs, she quotes your trip fee exactly as you wrote it and explains the tech prices the job on site. She never invents a price.
Every caller becomes a lead you can actually use
Voicemails give you a phone number and a mumble. Amelia gets the caller's name, the problem in their own words, the address, a phone number read back digit by digit, and an email spelled out letter by letter and confirmed. Booked jobs land on your Google or Outlook calendar with a click-to-accept invite for both you and the customer. Every call, booked or not, is in your dashboard with a recording, a transcript, and a plain-English summary you can read in ten seconds between jobs.
Spanish-speaking callers get the same service
In Texas, Florida, Arizona, and most big plumbing markets, a real share of your callers prefer Spanish. Amelia hears the caller's language on the first sentence and runs the entire call in it: same questions, same booking, same emergency rules. No 'press 2', no calling back a bilingual cousin. Nearly 45 million U.S. residents speak Spanish at home per the Census Bureau's 2024 survey; for a plumber, that's not trivia, it's a route to jobs your English-only competitors never hear about.
What it costs, next to what you're paying now
Traditional plumbing answering services bill by the minute, and published market rates commonly land between $1.50 and $3.00, so busy months are punished. Amelia is $99 a month at the founding price with 250 minutes of real conversation included, then $2 a minute, and your bill is capped at $200 unless you raise it. Spam calls, robocalls, wrong numbers, and hangups under 15 seconds never count. There's a 14-day free trial and a 30-day satisfaction guarantee, so the risk of trying her is one forwarded phone number.
Common questions from plumbers
What happens when someone calls my plumbing company after hours?
The AI answers on the first ring, any hour. It asks what is wrong, gives your service area and rates if you want, and books the appointment on your calendar. Emergencies can be sent straight to your cell.
Can it tell a real emergency from a normal call?
Yes. You set the rules. A flooded house rings your phone. A dripping faucet becomes a booked appointment for tomorrow.
How is this different from a call center answering service?
A call center takes a message. Our AI books the job. It answers instantly, never puts anyone on hold, and costs a fraction of a human service.
How much does a plumber answering service cost?
Human answering services run $1.50 to $3.00 a minute, usually $300 to $1,000 a month. Ours is $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free.
Can it quote my trip fee and service area?
Yes. It is trained on your business: your trip charge, your service area, your hours. It quotes exactly what you tell it to and never invents prices. The technician quotes the job on site.
Does it answer in Spanish?
Automatically. It hears the caller's language and holds the whole call in English or Spanish, which matters in every big plumbing market in Texas, Florida, and the Southwest.
Does the caller get anything in writing?
Yes. Booked customers get a calendar invite they click accept on, and you get one too. Every call is recorded with a transcript in your dashboard.
What if a caller wants a real person?
The moment anyone asks for a human, or even sounds frustrated, the AI says one line and transfers the call to your cell or on-call phone. It never argues with a caller.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
Also see: answering service for HVAC companies · dental answering service · answering service for lawyers · veterinary answering service