For medical offices
The Medical Virtual Receptionist That Never Puts a Patient on Hold
Your front desk is checking in patients. Line two is ringing. Our AI answers every call, schedules the visit, and sends urgent calls where you want them. Every hour of every day.
Scheduling done on the call
New patients booked, existing patients rescheduled, cancellations backfilled. Straight into your calendar.
Your triage rules, followed exactly
Urgent symptoms route to your on-call line or to 911 guidance. The AI never guesses and never gives medical advice.
Every call documented
Recording, transcript, and summary for every call. Your team sees everything in one place each morning.
Built for how patients actually call
Patients call at lunch, after work, and the moment symptoms show up at 9 PM. Those are exactly the hours a front desk cannot cover. An answering service takes a message for the morning. Our AI handles the call: it schedules the appointment, answers the common questions, and escalates what cannot wait. Related: dental answering service and veterinary answering service, or see what a virtual receptionist costs.
Where the line is: scheduling yes, medicine never
The rule that governs everything on a medical line: the AI schedules, informs, and routes — it never practices. Every urgent-sounding situation follows a written protocol your practice defines during setup: which phrases escalate to your on-call line, which get your exact after-hours instructions, and which get told to hang up and call 911 first. Nothing about a patient's health is ever left to the AI's judgment, and every word of every call is recorded and reviewable by your team.
Our compliance position, stated plainly
We do not currently claim HIPAA compliance and do not yet offer business associate agreements, and we would rather say that on the sales page than in the fine print. Calls are encrypted, access is limited to your logins, and the AI collects only what you configure. Read the full details on our security and compliance page, and if your practice routes protected health information by phone, review HHS guidance on business associates before choosing any vendor — including us.
Medical virtual receptionist questions
What is a medical virtual receptionist?
It is a service that answers your practice's phone remotely. Ours is an AI that answers instantly at any hour, schedules and reschedules patients, answers common questions like hours and directions, and routes urgent calls by rules you set.
What about HIPAA?
We do not currently claim HIPAA compliance and do not yet offer business associate agreements. The AI collects only the information you configure, calls and transcripts are encrypted, and access is limited to your logins. If your practice handles protected health information, review HHS guidance on business associates before routing patient calls through any vendor, ours included.
Can it handle appointment scheduling for a medical office?
Yes. It books into your connected calendar with the visit types, lengths, and buffers you define. Patients can also reschedule or cancel by phone, which cuts your no-show rate.
What happens with urgent calls?
You define the triage rules. Symptoms or phrases you flag route to your on-call line or tell the caller to hang up and dial 911. The AI never gives medical advice.
Will older patients be able to use it?
Yes. There is nothing to learn. They call your normal number and talk. The AI speaks clearly, repeats when asked, and never rushes anyone.
Does it speak Spanish?
Automatically. It detects the caller's language and runs the whole call in English or Spanish, which matters enormously for patient access in most US markets.
Can it answer questions about prescriptions or symptoms?
No, by design. Refill requests are logged and routed to your team. Symptom questions get the exact response you wrote for that situation or an escalation to a human. She never improvises anything clinical.
What if a patient wants a person?
Instant transfer to your team or on-call line the moment they ask, or the moment she senses frustration. No arguing, no hold music.
What does a medical virtual receptionist cost?
Ours is $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free, and there is a 14-day trial with a 30-day satisfaction guarantee.
Give your front desk 24/7 backup
Founding practices get hands-on setup and locked-in pricing.