English + Español, one receptionist
The Bilingual Answering Service That Never Loses a Spanish-Speaking Customer
Our AI receptionist hears the caller's language and answers in it. English or Spanish, 2 PM or 2 AM, she books the job instead of taking a message.
Don't believe it? Test it in Spanish right now.
Call (832) 979-5957 and open with "Hola". She takes it from there.
En español
Una recepcionista que contesta en su idioma
Amelia contesta el teléfono de su negocio las 24 horas, en inglés y en español. Escucha el idioma del cliente y responde en ese idioma, sin menús ni transferencias. Agenda citas, confirma el número de teléfono y el correo del cliente, y avisa a un humano de inmediato en caso de emergencia. ¿Quiere probarla? Llámela ahora mismo al (832) 979-5957 y salúdela en español.
The same call, in both languages
English caller
Caller: "Hi, my kitchen sink is backing up."
Amelia: "I can get that taken care of. Is water overflowing right now, or draining slowly?"
Caller: "Just slow."
Amelia: "Then let's get you on tomorrow's schedule. Morning or afternoon better?"
Llamada en español
Cliente: "Hola, se me está tapando el fregadero de la cocina."
Amelia: "Con gusto le ayudo. ¿Se está desbordando el agua ahora mismo, o drena despacio?"
Cliente: "Solo drena despacio."
Amelia: "Entonces lo agendamos para mañana. ¿Le queda mejor por la mañana o por la tarde?"
Same rules, same booking, same emergency escalation. The booking summary reaches the business in English either way.
The math on Spanish-speaking callers
Nearly 45 million U.S. residents age 5 and up speak Spanish at home, according to the U.S. Census Bureau's 2024 American Community Survey. In markets like Texas, Florida, Arizona, and California, that is a huge share of the homeowners and patients dialing local businesses every day. When those calls hit an English-only line, many callers simply try the next company on Google. A bilingual phone line is not a nice-to-have in those markets; it is a revenue line.
Why AI beats hiring bilingual staff
A bilingual receptionist earns a premium and works 40 hours a week. Many human bilingual answering services use minute-based pricing, and capacity can vary during peak periods. Our AI answers every call on the first ring, in either language, around the clock, for one flat price. See what it costs or how it works for plumbers and contractors, or the full feature rundown on the AI receptionist page and HVAC page.
Beyond Spanish: tuned to your neighborhood
Here's something competitors won't tell you: turning on dozens of languages at once makes an AI slightly worse at hearing every one of them, because similar languages get confused. So we do it right instead of loud. Every Amelia ships with English and Spanish. If your callers speak another language, ask us during setup: we confirm whether we can support it, configure it for your line, and test-call it with you before your customers ever hear it.
Bilingual answering service questions
What is a bilingual answering service?
It is a service that answers your business phone in English and Spanish. Ours uses an AI receptionist that detects the caller's language automatically and holds the whole conversation in it, then books the appointment onto your calendar.
How does the AI know which language the caller speaks?
She listens. If the caller opens in Spanish, she answers in Spanish and stays in Spanish for the whole call. No menus, no 'press 2 for Spanish', no transferring to a different agent.
Why does a service business need Spanish answering?
The U.S. Census Bureau's 2024 American Community Survey counts nearly 45 million U.S. residents who speak Spanish at home, and in markets like Texas, Florida, California, and Arizona they are a huge share of homeowners calling plumbers, HVAC companies, and dentists. If your phone only works in English, those jobs go to a competitor whose phone speaks Spanish.
What does a bilingual answering service cost?
Many human answering services price bilingual coverage as a paid add-on, on top of per-minute rates. With us, Spanish is included on every plan at no extra charge: $99 a month at the founding price with 250 minutes included, then $2 a minute.
Does the Spanish sound natural or like a translation robot?
Natural. The AI speaks conversational Spanish, asks the same booking questions, confirms phone numbers digit by digit, and reads email addresses back for confirmation, all in the caller's language.
Can she book appointments in Spanish?
Yes. The full booking flow works in both languages: what the caller needs, name, address, phone, email, and a time window. The booking lands on your calendar in English so your team reads it easily.
What about emergencies from Spanish-speaking callers?
Same rules as English. A flooded kitchen at 2 AM gets escalated to a human immediately, whatever language it is described in. Anyone who asks for a person gets transferred right away.
Do you handle other languages besides Spanish?
English and Spanish run on every line today. If your callers speak another language, tell us during setup: we confirm whether we can support it, configure it, and test-call it with you before your customers ever hear it.
Can I hear it before I buy?
Yes, right now. Call our live demo line and speak Spanish to it. No sign-up, no sales call. If it impresses you, the 14-day free trial is one click away.
How fast can my business go bilingual?
Most businesses go live in under a week. We set everything up for you: your services, your prices, your emergency rules, in both languages. You forward your phone and you are done.
Stop losing Spanish-speaking customers
Founding customers get hands-on setup in both languages and locked-in pricing.