Privacy Policy

Who we are

After Hours Virtual Receptionist ("we," "us") is operated by Odd Owl, LLC, a Delaware limited liability company provides an AI phone answering and appointment booking service for businesses. Contact us any time at info@afterhoursvirtualreceptionist.com or (832) 979-5957.

What we collect

From website visitors: the information you type into our forms (name, business name, email, phone), plus standard analytics such as pages viewed, referring site, campaign tags, and clicks on buttons such as call and sign-up links. We measure this with Vercel Analytics, Google Analytics, and Microsoft Clarity (which records how visitors scroll and click, with form fields masked). These tools use cookies. We do not sell visitor data.

From callers: when you call a phone line answered by our AI receptionist, the call is recorded and transcribed so the business you called can review it. The AI collects the details needed to help you, such as your name, phone number, email, address, and what you need. Recordings, transcripts, and summaries are available to that business in its dashboard.

How we use information

To answer and book calls for the business you contacted, to send related messages such as appointment confirmations and follow-ups, to respond to inquiries you send us, to operate and improve the service, and to bill our business customers. We do not sell personal information. We do not use the content of your calls or texts for third-party marketing.

Text messages

Text messages are sent only in connection with calls or service requests: for example, a follow-up when a call was missed, an appointment confirmation, or a review request after a completed job. Every message identifies the business and honors opt-outs. Reply STOP to any message to stop receiving texts, or HELP for help. Message and data rates may apply. Message frequency varies. See our SMS terms for details. Mobile numbers and opt-in data are never sold or shared with third parties for their marketing.

Service providers

We use vetted providers to run the service: voice AI and telephony, SMS delivery, cloud hosting, databases, payments (Stripe), and email delivery. They process data only to provide the service.

Storage, security, and retention

Data is encrypted in transit and at rest, and dashboard access is limited to the business that owns the calls. We retain call data for as long as the business account is active or as required by law, and delete it on verified request.

Your choices

To access or delete information about you, email info@afterhoursvirtualreceptionist.com. If you are a caller, you can also contact the business you called. To stop texts, reply STOP. We honor applicable state privacy rights, including deletion and access requests.

Changes

We will post updates to this policy on this page with a new date.