For veterinary clinics
The Veterinary Answering Service That Books While You Treat
When a pet owner needs help quickly, an unanswered call increases the chance they'll continue searching for another clinic.
Your front desk juggles check-ins, checkouts, and a ringing phone.
After-hours worried owners need triage, not a busy signal.
No-show slots could be filled by the calls you missed at lunch.
What a call sounds like
Illustrative call example — not a real recording
'My dog has been vomiting since last night.' The AI asks your triage questions, flags true emergencies to your on-call line, and books non-urgent visits into open slots.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for veterinary clinics, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
7:40 AM, before your doors open: 'My dog got into chocolate last night and he's shaking.'
- 2
Amelia answers on the first ring and runs the triage questions you approved: what and how much, when, dog's size, current symptoms.
- 3
Shaking after chocolate matches your emergency rule, so she gives the exact instruction you wrote (your ER referral with its address and phone) and flags your on-call line.
- 4
The next call is 'Bella is due for her shots.' That one books straight into an open wellness slot: owner name, pet name, phone read back digit by digit, email spelled and confirmed.
- 5
Both sides get a click-to-accept calendar invite, so the appointment lives on the owner's phone with a reminder.
- 6
Every call is in your dashboard with a recording and transcript before your techs finish morning setup.
- 7
At no point does she diagnose or give medical advice. She routes by your rules and hands anything clinical to your team.
Routing rules, not veterinary judgment
The line every clinic worries about: an AI must never play doctor. Amelia doesn't. She follows clinic-defined routing rules: the symptoms and situations you flag as emergencies get your ER referral or on-call line, word for word as you wrote it; everything else becomes a booked appointment or a message. She answers office questions (hours, fees you approve, what to bring, boarding requirements) and refuses medical questions with the exact handoff you choose.
The calls your front desk can't reach
Vet front desks run flat out: check-ins, checkouts, meds pickups, and a phone that never stops. The calls that slip are new-client calls and the anxious 7 AM sick-pet calls before open, and those callers don't leave voicemails, they call the next clinic. Amelia answers every line at once, on the first ring, at hours no front desk covers, and fills the exam slots your missed calls used to leave empty.
New clients, refills, boarding, and the rest
New-client registration gets collected cleanly: owner, pet, species and breed, records transfer info if you want it. Prescription and refill requests are logged and routed to your team, never approved by the AI. Boarding and grooming inquiries get your requirements (vaccination records, drop-off windows) and a booking or a callback, your choice. Cancellations get rebooked on the spot instead of becoming empty slots.
After-hours, in the owner's language
Amelia answers in English or Spanish automatically, which matters when a scared owner reaches for the phone at midnight. After-hours callers get your chosen path: emergencies to your ER referral, urgent-but-stable to first-morning slots, everything else booked normally. You wake up to a schedule, not a voicemail box.
What it costs a clinic
Ours is $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, capped at $200 unless you raise it; spam calls are free. Set against the U.S. Bureau of Labor Statistics' median receptionist pay of $38,010 a year for one person on one line, the trial decision mostly makes itself: 14 days free, forward the after-hours line first.
Common questions from veterinary clinics
Can it triage emergencies?
It follows your rules. Symptoms you flag as urgent get your emergency line or the ER referral you choose. Everything else becomes a booked appointment.
Can it answer basic questions like hours and prices?
Yes. It learns from your website and the answers you approve. Hours, location, exam fees, what to bring. It never guesses on medical advice.
How fast can my clinic go live?
Most clinics are live in under a week. You forward your line or use a new number we give you.
Does it give medical advice?
No, ever. It routes by the rules your clinic defines and hands anything clinical to your team or your ER referral. That line is hard-coded into how she is trained.
Can it handle prescription refill calls?
It logs the request with the pet, owner, and medication details and routes it to your team. Approval always stays with your clinic.
Does it answer in Spanish?
Yes, automatically, the whole call in the caller's language, including triage questions and booking.
What does a veterinary answering service cost?
Ours is $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam and hangups under 15 seconds are free.
What if an owner wants a person?
Immediate transfer to your team or on-call line, no questions. Distressed callers get the same treatment even if they don't ask.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
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