For restoration companies
The Restoration Answering Service That Answers at 3 AM
Water, fire, and mold calls come at the worst hours, and an unanswered line gives a flooded homeowner a reason to keep dialing other companies instead of waiting for your callback.
Losses happen at night, on weekends, and on holidays.
Your crews are on losses and cannot pick up line two.
Every hour of standing water makes the job and the damage bigger.
What a call sounds like
Illustrative call example — not a real recording
'My water heater burst and the carpet is soaked.' Amelia confirms the water is stopped, gets the address and how far it has spread, and pages your on-call tech with everything written down — or books the first assessment slot if it can wait.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for restoration companies, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
2:50 AM. A homeowner finds two inches of water in the kitchen and calls a restoration company: yours.
- 2
Amelia answers immediately and stays calm for both of them: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
She asks your questions in order: Is the water still coming? Do they know where the shutoff is? How many rooms are wet? She collects any hazards the caller reports — water near outlets or appliances, odors — and follows your approved escalation instead of asking anyone to go check.
- 4
Active loss: your rule fires. She tells the caller help is being arranged and pages your on-call tech with the address, callback number, and the situation already written out.
- 5
When your tech picks up the page, they have the whole picture in writing instead of a groggy guessing game.
- 6
If it had been a dried-out crawlspace or a mold question instead, she'd have booked an assessment into tomorrow's schedule with invites to both sides.
- 7
Every call, urgent or not, lands in your dashboard with a recording, a transcript, and a summary you can read in ten seconds.
Water, fire, and mold calls are three different scripts
A burst pipe at 3 AM, a family standing outside after a kitchen fire, and a landlord who found mold during a turnover are three very different phone calls, and Amelia runs the script you set for each. Active water gets urgency and your on-call page. A caller reporting an active fire is told to call 911 first — restoration intake is for after the fire is out — and post-fire callers get care and your intake questions, because they are often still in shock. Mold inquiries get booked as assessments without alarm or diagnosis, at whatever urgency your process assigns; she never tells a caller mold is safe to ignore. She never speculates about damage, coverage, or health effects — she collects, books, and escalates by your rules.
First to respond usually wins the loss
Restoration work is dispatched by speed. The homeowner calls until someone answers, and an answering machine at 3 AM gives them a reason to keep going down the list — taking the job, the referral relationship, and the insurance paperwork with them. Amelia's whole job is making sure your company is the one that answered: every night, every holiday, with your on-call tech woken only for the losses that truly need them.
Insurance and adjuster calls, handled your way
You tell Amelia what to collect for claim-driven losses: carrier if known, claim number if one exists, and the property details your estimator needs. When adjusters, plumbers, or property managers call your line, she follows the routing you set for each. She never quotes coverage and never promises what insurance will pay. Everything is recorded and transcribed, which is worth a lot in a business where who-said-what can end up in a claim file.
What it costs against one mitigation job
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, capped at $200 unless you raise it. Spam and hangups under 15 seconds are free. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your job values — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from restoration companies
What happens when someone calls my restoration company at 3 AM?
Amelia answers around the clock, works out whether the loss is active, and follows your rule: page your on-call tech with everything written down, or book an assessment. Anyone reporting an active fire is told to call 911 first.
Can she triage water, fire, and mold calls differently?
Yes. You set the script for each. Active water and fresh fire losses escalate to a human. Mold questions and dried-out losses become booked assessments.
Will she wake up my on-call tech for junk calls?
No. Spam, robocalls, and wrong numbers are screened out, and only calls matching your emergency rules trigger the on-call path. Everything else waits politely on the calendar.
Can she collect insurance claim details?
She collects what you tell her to: carrier, claim number if one exists, and the loss described in the caller's words. She never gives coverage advice or promises what insurance pays.
How much does a restoration answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Full details are on the pricing page.
Does she work in Spanish?
Automatically. She hears the caller's language and runs the entire call in English or Spanish, which matters when a family is standing in a flooded kitchen at midnight.
Is every call recorded?
Yes. Recording, word-for-word transcript, and a plain-English summary land in your dashboard for every call, which is valuable in a claims-driven business.
What if the caller wants a person right now?
She transfers instantly to your on-call phone the moment anyone asks for a human or sounds panicked. One short line, then the transfer. No arguing, no hold music.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
Also see: answering service for roofers · answering service for plumbers · answering service for property management companies
Related features: how the human handoff works