For law firms
The Answering Service for Lawyers That Never Misses an Intake
Fast intake matters when prospective clients are contacting firms for urgent help.
Potential clients call nights and weekends, right after the accident.
Your paralegal cannot do intake and court prep at the same time.
Answering services take a name and number. That is not intake.
What a call sounds like
Illustrative call example — not a real recording
'I was rear-ended on Tuesday.' The AI runs your intake questions, screens for conflicts you define, and books the consultation on your calendar with the full intake summary attached.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for law firms, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
Saturday, 9:20 PM. A caller: 'I was arrested tonight and I need a lawyer.'
- 2
Amelia answers on the first ring and follows your criminal-defense intake: county, charge as the caller understands it, whether they've been released, court date if known.
- 3
Your rule says arrest calls are urgent, so she transfers to the on-call attorney's cell while the caller is still on the line.
- 4
A different Saturday call: 'I was rear-ended on Tuesday and the adjuster keeps calling me.' That one runs your PI intake: date, location, injuries, treatment so far, insurance status, how they found you.
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She screens the conflict question you defined, books a Monday consultation on your calendar, and both sides get a click-to-accept invite.
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The full intake summary, recording, and transcript are waiting in your dashboard Monday morning, attached to the booking.
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Any caller who asks for a person, or sounds distressed, is transferred immediately. She never argues with a potential client.
Intake, not message-taking
A name and a number is not intake. Amelia runs your actual intake script, in your order: what happened, when, where, injuries or charges, opposing parties for conflict screening, how they found you. She reads phone numbers back digit by digit and has callers spell their email, so the file starts clean. The result attached to every consultation is the summary your paralegal would have produced, before your paralegal starts work on Monday.
Nights and weekends are when cases call
People call lawyers right after the thing happens: the crash, the arrest, the service of papers, the fight. Those moments do not respect business hours, and callers in them rarely leave voicemails; they keep calling until a firm answers. Answering first is a real advantage, and it is exactly the shift a human receptionist doesn't cover.
Practice-area aware, per your rules
You define the flows per practice area. PI intake asks about treatment and insurance. Family law asks about children, urgency, and existing orders in the language you choose. Criminal defense treats arrests as urgent transfers. Estate planning books a consultation and collects the basics. Amelia asks what you told her to ask and nothing else, and anything outside her rules becomes a message to your team rather than a guess.
Confidentiality, stated precisely
Calls are encrypted in transit and at rest, transcripts are visible only to your firm's logins, and we will sign an NDA if your firm requires one. Amelia does not give legal advice, quote outcomes, or discuss other clients. What she says is what you approved; every word of every call is recorded and reviewable, which is a level of supervision no phone-room answering service gives you.
What it costs against per-minute legal answering
Legal answering services commonly bill by the minute, and intake calls are long minutes. Amelia is $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, capped at $200 unless you raise it. A single signed case pays for years of that. The 14-day free trial means you can point your after-hours line at her tonight and read the intakes she takes this week.
Common questions from law firms
Can it run my actual intake script?
Yes. You give it your questions. It asks them in order, records the answers, and sends you a clean intake summary with the recording and transcript.
Is the call confidential?
Calls are encrypted in transit and at rest. Only your logins can see transcripts. We will sign an NDA if your firm requires it.
What if a current client calls?
You set the rule. Current clients can be routed to your cell, sent to a team inbox, or booked into your calendar like anyone else.
Does it work for personal injury, family law, and criminal defense?
Yes, with a different flow for each, defined by you. PI runs accident intake, family law uses the sensitivity rules you set, and arrest calls can transfer straight to the on-call attorney.
Can it screen for conflicts?
It collects the opposing-party information you specify on every intake so your team can run the real conflict check before the consultation.
Does it take intake in Spanish?
Yes, automatically, the full intake in the caller's language, with the summary delivered to you in English.
Does it give legal advice?
Never. It collects facts, answers office questions you approved, books consultations, and escalates. Advice stays with the attorneys.
What does a law firm answering service cost?
Ours is $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Compare that with per-minute legal answering where long intake calls run up the meter.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
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