For appliance repair companies
The Appliance Repair Answering Service That Fills Your Route
A dead fridge full of groceries sends people down the list of repair companies fast, and an unanswered line is a reason to book with the next one.
You are elbow-deep in a dryer when the phone rings.
A dead refrigerator is a same-day emergency to the caller.
An unanswered call is an invitation to book elsewhere.
What a call sounds like
Illustrative call example — not a real recording
'My fridge stopped cooling overnight.' Amelia gets the brand, model if they can read it, and the symptoms, quotes your diagnostic fee exactly as written, and books the first slot — flagged same-day if that is your rule for refrigerators.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for appliance repair companies, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
8:15 AM. A homeowner opens a warm refrigerator, panics about the groceries, and starts calling repair companies alphabetically.
- 2
Amelia answers on the first ring: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
She collects what your tech needs: appliance type, brand, model number if they can read the sticker, what it is doing, and when it started.
- 4
Refrigerators and anything leaking follow your priority rule; a noisy dryer books into the normal route.
- 5
She quotes your diagnostic fee word for word, including whether it applies to the repair, and checks the address against your service area.
- 6
Name, caller-ID phone confirmed, email spelled back once, and calendar invites to both sides.
- 7
Your route fills while you work, and every booking arrives with the model and symptoms already written down.
The dead-fridge race, and how you win it
Appliance repair demand is intensely time-boxed: a warm refrigerator or a flooding washer pushes callers to book fast, and an unanswered phone takes you out of the running. Amelia is designed to handle multiple calls at once, applies your same-day rules for the situations you define, and books the rest into your schedule. Gas odors, smoke, and active flooding never ride the routine booking path: they get your approved emergency routing, including 911 or utility guidance where your rules say so.
Brand, model, symptoms: bookings your tech can prep for
A booking that says 'washer broken' wastes a trip. Amelia asks callers to read the model sticker when it is safely visible — never to move an appliance, remove a panel, or touch gas or electrical connections — captures the symptoms in their own words, and asks the qualifiers you set: top-load or front-load, gas or electric, warranty status as the caller reports it. Warranty details are collected, not confirmed: coverage and manufacturer authorization stay between you, the customer, and the manufacturer. You decide which brands you service, and she declines the ones you don't, politely, before anyone drives anywhere.
Diagnostic fees, quoted straight
Most shops charge a diagnostic or trip fee, and most callers ask about it. Amelia quotes yours exactly as written — the amount, and whether it applies to the repair — and never invents pricing for the actual fix, because nobody can price a compressor over the phone. Callers who want ballparks get your approved language instead of a guess — she never promises parts availability, a diagnosis, a completed repair, or same-day service from intake alone. Every call is recorded and transcribed, so quoted fees are never a he-said-she-said.
What it costs against three missed service calls
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, capped at $200 unless you raise it. Spam, robocalls, and hangups under 15 seconds never count. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your job values — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from appliance repair companies
What happens when someone calls my appliance repair shop while I'm on a job?
Amelia answers, collects appliance, brand, model, and symptoms, quotes your diagnostic fee as written, and books a slot you actually have open — flagged same-day when it matches your priority rules and a same-day slot exists.
Can she prioritize dead refrigerators?
Yes. You define the same-day list — refrigeration, active leaks, anything with a gas smell escalates to a human — and she applies it on every call.
Will she collect model numbers?
She asks callers to read the model sticker when it is safely visible and records it with the symptoms — never asking anyone to move an appliance or open a panel — so your tech can prepare. Parts availability is confirmed by your team, not promised on the call.
Can she turn away brands I don't service?
Yes. You list what you take and what you don't, and she declines politely before a wasted trip gets booked.
How much does an appliance repair answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free.
Does she answer in Spanish?
Automatically. The entire call runs in English or Spanish based on what she hears.
Does she book into my scheduling software?
Google Calendar and Outlook today, with click-to-accept invites. Housecall Pro, Jobber, and ServiceTitan are on the roadmap in the order customers ask.
What if a caller asks for me personally?
One line and an instant transfer to your cell the moment they ask, or the moment she senses frustration.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
Also see: answering service for plumbers · answering service for electricians
Related features: AI appointment booking