We published a full page on Nightly self-learning, one of the things Amelia does on every plan.
Amelia gets better from real calls. Each night the day's calls are graded from the caller's side, new lessons are drafted from the misses, and those lessons are tested against practice calls before they go live.
How it works
- Each night, the day's calls are graded from the caller's side: did they get what they called for?
- Calls that went wrong turn into draft lessons, like a question she should have asked.
- The new lessons are tested against practice calls next to the old ones.
- A change is kept only if it scores at least as well with no case getting worse.
Included in every plan at no extra cost. 14-day free trial.