For moving companies
The Answering Service for Moving Companies That Books the Move
People shopping for a mover call several companies with dates in hand. A quote call that lands in voicemail gives them one more reason to book with a company that answered.
Your crew is carrying furniture when quote calls come in.
Moving leads compare companies, so slow responses fall behind.
A vague voicemail can't capture dates, addresses, and inventory.
What a call sounds like
Illustrative call example — not a real recording
'I need to move a three-bedroom house on the 28th.' Amelia collects both addresses, the date, rough inventory, stairs or elevator on each end, and packing needs, then books your estimate — in person or by video, whichever your process uses.
Calendar booking today, your tools next
Booking works with Google Calendar and Outlook today, with click-to-accept invites for you and the customer. On the roadmap for moving companies, in the order customers ask:
Tell us what you run and we prioritize it.
One call, start to finish
Illustrative call example — not a real recording or measured timing
- 1
Tuesday, mid-move. Your crew has a sofa on the stairs when a caller wants a quote for the end of the month.
- 2
Amelia answers: 'Thanks for calling, this is Amelia. How can I help you?'
- 3
She runs your intake: move date, from-address, to-address, home size, stairs or elevator at each end, anything special like a piano or a safe.
- 4
She asks about packing — full pack, partial, or customer-packed — and notes what they say.
- 5
She gives your pricing language exactly as written: hourly ranges, estimate-first policy, or 'we quote after a walkthrough.' She never invents a number for a house she hasn't seen.
- 6
She books the estimate into an open slot, confirms the callback number with the caller, and spells back the email once for the invite.
- 7
Your crew finishes the move; your calendar has an estimate with every detail written down, plus the recording.
Moving leads are date-driven and comparison-shopped
Almost every moving call starts with a date, and the caller is usually talking to more than one company. That makes two things matter: answering at all, and capturing the details that let you quote quickly. Amelia does both. She is designed to handle multiple calls at once, runs the intake you wrote — date, addresses, size, access, special items — and books the estimate while the caller is still engaged. An unanswered phone doesn't just lose one call; it quietly hands your spot in the comparison to the next mover on the list.
Estimates booked, not prices promised
Binding a moving price over the phone is how disputes start, so Amelia doesn't do it. You give her your exact pricing language — an hourly range, a minimum, or 'we quote after a walkthrough or video survey' — and she says that, word for word. What she locks in is the estimate appointment, with click-to-accept calendar invites to both sides. Deposits, contracts, and final pricing follow your process with your people. Every call is recorded and transcribed, so what was quoted is never a memory contest.
Packing, storage, and the long-distance question
Moving calls branch fast: some need full packing, some ask about storage-in-transit, some are interstate moves you may or may not take. During setup you tell Amelia which services you actually offer and what to say about each, and she routes the rest — long-distance inquiries can go straight to you, storage questions get your approved answer, and packing-only jobs book like any estimate. She never advertises a service you don't offer, and commercial or office moves follow their own routing if you want them handled personally.
What it costs, next to your quote pipeline
Plans start at $99 a month at the founding price with 250 minutes of conversation included, then $2 a minute, and your bill is capped at $200 unless you raise it. Spam calls, robocalls, wrong numbers, and hangups under 15 seconds never count. Whether that pays for itself depends on your call volume, how many callers are qualified leads, your close rate, and your job values — the calculator on our homepage runs your own numbers. The 14-day free trial includes 30 minutes of talk time, so you can judge her on real calls before paying anything.
Common questions from moving companies
What happens when someone calls my moving company during a move?
Amelia answers, collects the move date, both addresses, home size, access details, and special items, gives your approved pricing language, and books an estimate on your calendar with the details written down.
Can she quote moving prices?
Only your exact language — an hourly range, a minimum, or 'we quote after a walkthrough.' She never invents or binds a price for a move she hasn't seen.
Can she handle packing and storage questions?
Yes, using the answers you approve for the services you actually offer. Anything you don't offer gets a polite no, and long-distance or commercial inquiries can route straight to you.
How much does a moving company answering service cost?
Plans start at $99 a month at the founding price with 250 minutes included, then $2 a minute, capped at $200 unless you raise it. Spam calls are free. Full details are on the pricing page.
Does she answer in Spanish?
Automatically. She hears the caller's language and runs the whole call in English or Spanish — same intake, same booking.
Do bookings land on my calendar?
Yes — Google or Outlook, with click-to-accept invites for both sides. Moving software like SmartMoving and Supermove is on the roadmap in the order customers ask.
Can she collect inventory details?
She collects what you tell her to: home size, big or unusual items, stairs and elevators, and packing needs — as caller-reported details for your estimator, not a verified survey.
What if the caller wants a person?
Anyone who asks for a human, or sounds frustrated, gets one short line and an instant transfer to your phone.
Give your business a 24/7 AI receptionist
Founding customers get hands-on setup and locked-in pricing. Want to hear her first? Call the live demo any time: (832) 979-5957
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Related features: AI appointment booking